Grandmother claims security assaulted her at N&N Hospital

Julie Anne Cain, who was being treated at the time, said she was “brutally and roughly” restrained by two workers when trying to go outside for a cigarette.

She reported the incident to police who carried out an investigation but have since closed the case.

Mrs Cain claims the bruises on her arm are from the security guards who restrained her (Image: Julie Anne Cain)

However, Serco, which employs the security guards said that an investigation into the incident has been launched.

Mrs Cain, 64, was admitted to hospital on January 29 due to a mental breakdown, which she said was brought on by her daughter’s cancer diagnosis in 2022, following the death of her other daughter from cancer 11 years ago.

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The grandmother of nine, who lives in Costessey, said: "I got taken to the N&N around 5pm where I was kept in a room for a few hours.

Julie Anne Cain says the incident was completely uncalled for (Image: Julie Anne Cain)

"Around 9 to 10pm I wanted to go outside for some fresh air, have a cigarette and come back.

"However when I tried to go outside I was grabbed by two big security chaps who grabbed an arm each and dragged me back in - even though I wasn't resisting whatsoever.

"My right arm was really badly bruised - they didn't need to be so brutal and rough taking me back - I'm 5 ft 2in, 64 years old and weigh next to nothing.

"It was completely uncalled for."

Mrs Cain didn’t report the incident at the time and was moved to Hellesdon Hospital that evening.

Police confirmed it has closed the case after an investigation (Image: Julie Anne Cain)

A spokesman for the N&N said: "This matter is being investigated by Serco, who provide security services at the N&N.
 
"Mrs Cain's concerns are being looked into and we we'll be liaising directly with her when we have more information."

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A police spokeswoman said: "Police received a report of assault on February 2.

The N&N confirmed the incident is under investigation from Serco, the hospital's security service (Image: Newsquest)

"The incident occurred on January 29 between 6pm and 10pm at the N&N when the victim was restrained by a member of staff.

"Following an investigation by officers, all lines of enquiry have been exhausted and the case has been closed.

"Of course, we would always review any new information provided to us."