A Norwich mum-of-two who has been pleading with the city council to make urgent repairs to her home for THREE YEARS has said she is left "crying every night" over the state of her property.
Lisa Toelkemeier, 39, and her two daughters, aged 18 and nine, have been living in a council house in Bullard Road since January 2018.
But just two years after moving in, the trio noticed a crack begin to appear in the living room floor.
"We called a carpet layer out to take a look at it," said Lisa.
"But they came and found what turned out to be a huge crack.
"Council surveyors were quickly called out and they found more faults with the property.
"There were cracks all over the house, a hole in our front door and our patio was even sinking."
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Since then, the family have been left in the dark as the council claims it is waiting for a drainage report before carrying out any repairs.
"I just don't understand why it's not being fixed," said Lisa.
"I'm not in any rent arrears or anything like that.
"It's a hazard. My nine year old has to wear shoes around the house because she keeps tripping over.
"We've also had four washing machines in three years because the ground is so uneven.
"And we've got through three vacuum cleaners because it keeps breaking on the crack.
"I'm crying every night because of the state of the house."
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Lisa and her 43-year-old partner Jamie Hamiltion, who visits the property on weekends, have said they whole experience has left them in a state of constant worry.
And as winter approaches, they are worried the state of the home could leave them forking out on costly energy bills.
"Because of the hole in our front door, the house gets really cold," Lisa added.
"That means we'll be spending more on heating.
"We're living in hell and enough is enough."
A spokesman for Norwich City Council said: "We are sorry for inconvenience caused to Ms Toelkemeier and her family, and we are working to resolve these issues."
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