One reader was shocked that residents of some flats in Norwich are being told they cannot register to vote.

My thoughts are with the residents at 60 St Faith's Lane, who have endured cold, mould and uncertainty over Christmas.

MORE: Tenants have no central heating over winter at these city centre flatsThe dreadful conditions came to light in October when tradespeople were unpaid, deposits were not returned and residents were denied tenancy rights. It seems tenants were also given the impression that they could not register vote. This was false.

The council has no powers to help people get their money back, but can at least register people to vote.

Anyone residing in an area, if not disqualified for another reason, is entitled to vote. Homeless people may register to vote by giving an address where they will be able to receive information. The city council's electoral office should be able to help anyone who is having problems registering to vote. More information about registering to vote if you have no fixed address can be found here.The awful situation endured by the 60 St Faith's residents is a textbook case for strengthening local councils so they can ensure fair rent, treatment and conditions for tenants.