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Let's celebrate the great work in the NHS

PUBLISHED: 14:19 26 May 2017

Two of Sasha Frieze's relatives were treated at the QEH. Picture: Ian Burt

Two of Sasha Frieze's relatives were treated at the QEH. Picture: Ian Burt

Archant © 2006

I think we can all agree that one of the most consistent news stories in today's national media is the apparent demise of the NHS.

The same stories hit the headlines regularly. We are being told daily of the NHS failure to meet targets, ambulances taking four hours to reach call outs.

We are being reminded regularly of lack of beds, 
long waiting lists and beds stacked up in the corridors while the occupants are ignored.

For people living in other corners of the globe they must be watching the news and thinking to themselves that 
we have a chronic health 
crisis in the UK, when actually what we do have is the privilege to enjoy one of the greatest and most envied healthcare systems in the world.

So why do we have a tendency to look for fault rather than perfection? Why do we report criticism and not praise?

Why must we look for problems and not solutions? Why is there a persistent need to write the bad and never the good?

My own personal experience with the NHS in Norfolk has always been positive.

I recently went up to the Ear Nose and Throat (ENT) department and I regularly visit the eye clinic.

The eye department, for anyone who has not been to it, is a remarkably well run, organised unit.

The flow of patients moves easily between eye tests, eye drop administrations, field tests, photographs and then back to the beginning to discuss the results with your initial specialist. It really is very impressive.

Yesterday I visited the ENT department, for which I had waited three months for my appointment date to come round.

I was not concerned, as I knew I was not an emergency and so I was happy to wait for my turn.

It would appear not everyone is as understanding and the constant complaining is uncalled for, tiresome, tedious and repetitive.

How do they propose the hospital go about pleasing everyone when the population continues to rise?

Health services take the strain while other professionals reap the benefits from housing, retail, tourism, cinemas, eateries, the list 
goes on, but that is not the fault of our medics. It is in 
fact quite the opposite, healthcare is doing such a good job and we are all literally living proof of that. The doctors, nurses and health care professionals, caretakers, groundsman, cleaners, voluntary workers, coffee makers, chefs and cooks and many, many more employees make the commute to the Norfolk and Norwich University Hospital and all pull together to run this well oiled machine. Often with resources stacked against them.

The kindness displayed by all the staff at the Norfolk and Norwich, no matter what their role is, can only ever be described as superlative, they are passionate in what they do, hard working, helpful and ready to appease and regularly administer ease and comfort to their patients.

I know if I or anyone has a serious problem then we will be fast tracked to an immediate consultation. What other country offers this service? Let’s make a concerted effort when we next visit the hospital to make allowances for over running appointments, to show patience and compassion, to show gratitude, thanks and appreciation.

Everybody goes to work to do their best but not everyone has to meet the challenges, frustrations that the staff members of the NHS do. Let’s remember that.

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