Patients’ verdicts on Norwich and Gorleston hospitals

A Norwich hospital has been rated highly for patient satisfaction on waiting times, but criticised by patients for a lack of storage for personal belongings while on wards.

The hospital inpatient survey is carried out by the Care Quality Commission (CQC) each year and the latest national results found the number of patients who said there was not always enough nurses on duty had increased, up from 40pc in 2010 to 42pc in 2011.

The survey also found the number of patients reporting that they had waited more than six months to be admitted increased from 12 per cent in 2010 to 14 per cent in 2011.

However, patients reported seeing doctors and nurses washing their hands more often, and fewer patients were made to stay in mixed sex accommodation.

The Norfolk and Norwich University Hospital was given a score of 6.8 out of 10 for patients saying there were enough nurses, while it was rated 7.2 out of 10 for patient satisfaction on waiting times for admission to hospital, placing it among the best trusts in the country for that and for privacy, helping with pain control and giving advice to patients before they leave hospital.

The 533 N&N patients who responded rated the hospital trust at 8.3 out of 10 for overall care,

But they criticised the lack of storage for their personal belongings while on wards.

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The James Paget University Hospital, in Gorleston, was scored 6.5 out of 10 for patients feeling there were enough nurses, which placed it among the bottom rated hospitals, 5.3 for admission waits and 7.6 for overall care.

The hospital was rated highly for privacy, for not having admission dates changed, for patients being told how their operation had gone, and the fact there was hand gel available for patients and visitors to use.

But it needs to improve patients being told what medication side effects to watch for at home, doctors giving answers to important questions in a way the patient could understand, and doctors and nurses working well together.

The hospital said the results reflected its own observations, the result of CQC inspections and feedback received from staff and patients in workshops.

David Hill, chief executive of the James Paget, said: 'It's essential that we listen to what patients said we did well and, more importantly, to listen to what they said we could improve on.

'The CQC national inpatient survey shows that we are among the best in the country in some areas but we do also need to improve in others.'

Have you got a health story? Call reporter Kim Briscoe on 01603 772419 or email