Association says sorry after persistent leaks 'ruin' family's mental health
- Credit: Tonya Hoyland
A clinically vulnerable woman has criticised a housing association for "using Covid as an excuse" after unrepaired leaks, bubbling floors and wet furniture turned her disabled son into a "nervous wreck".
Broadland Housing Association has apologised to 54-year-old Tonya Hoyland following delays in repairing faults at the property she shares with her disabled son.
But Ms Holyand has hit out at the organisation, saying it had pushed her to the end of her tether.
According to the tenant, a leak in the bathroom that appeared at the beginning of February rendered the floor uneven and medically unsuitable for use by either Ms Hoyland or her son.
She said: "My son has epilepsy, learning difficulties and mobility issues. Standing on that bathroom floor felt like an Alton Towers ride.
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"It was so saturated with water my son and I kept falling over.
"My boy would just sit and stare at the ceiling downstairs watching the water drip through. He was scared to wash in case it flooded the whole house."
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She reported the issue to Broadland Housing which replaced the floor in the bathroom on February 19, but only repaired the leak itself on March 19 - five weeks after her initial report.
A Broadland Housing Association spokesman said they had apologised to Ms Hoyland for her distress but that during lockdown were only able to carrying out "emergency repairs" to comply with government guidelines.
"This was an emergency repair so we attended as quickly as we could," they said.
Ms Hoyland, however, said it was not good enough to "use Covid as an excuse".
"It took them over six weeks and the job still isn't done", she explained. "They've ruined my chair and my carpet and they've ruined our mental health.
"There's another leak now which I've been told won't be repaired until April 16. It's ridiculous."
On Easter Saturday, the association's contractors ended up cutting three holes in her sitting room ceiling to locate the source of the second leak.
An association spokesman said once all the repairs had been carried out they would visit Ms Hoyland to check she was happy, and were willing to discuss any potential compensation for her damaged carpet and furniture.
But Ms Hoyland said: "I have no faith in them anymore. All of it is just making me ill."