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Norfolk hospitals rated among the best

PUBLISHED: 10:30 19 May 2010 | UPDATED: 16:37 01 July 2010

Steve Downes

Two Norfolk hospitals have been ranked among the best in Britain by their patients for many of their inpatient services.

Two Norfolk hospitals have been ranked among the best in Britain by their patients for many of their inpatient services.

Tens of thousands of patients took part in the 2009 Inpatients Survey - a benchmark of performance involving 162 acute and specialist NHS trusts.

The Care Quality Commission survey rated the Norfolk and Norwich University Hospital (NNUH) at Colney among the top hospitals in the country for privacy and dignity and overall quality of care. A total of 499 adult in-patients at NNUH responded to the survey (a response rate of 60%) and were in-patients during 2009.

The survey put the trust in the top 20pc nationally for: overall quality of care; confidence and trust in the nursing staff; being treated with dignity and respect; privacy for patients when discussing their condition; staff explaining how an operation or procedure had gone; staff explaining what medication side effects to watch for; staff giving families or carers all the information they needed; low numbers of patients who wanted to complain about their care.

The James Paget University Hospital at Gorleston was rated in the top 20pc for measures including: treatment and care; explanation of operations and procedures; cleanliness; infection control; safety; short waiting times; patient involvement in decisions about treatment; privacy and dignity; hospital food.

Nick Coveney, Director of nursing and patient services at the trust, said: “We value patient feedback as it helps us to shape and improve the services we provide.”

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