The managing director of a Norwich taxi firm said his heart goes out to the man who suffered a serious head injury during a fall.
The accident happened at the Courtesy Taxis base on Prince of Wales Road in the early hours of Sunday, December 17.
A spokesperson for the East of England Ambulance Service said they were called to the scene at 1.16am on Sunday.
'A rapid response vehicle and ambulance attended and treated a patient, believed to a man in his 30s, with a suspected head injury.
'He was taken to Norfolk and Norwich Hospital in a stable condition.'
MORE: Man is seriously injured at Norwich taxi officeCourtesy Taxis managing director Mark Streeter said the man, who has yet to be identified, had gone into Courtesy Taxis with his girlfriend in the early hours of Sunday when he collapsed as he walked down the stairs on the way out.
He said: 'The gentleman was walking calmly out and on the last few stairs he had a wobble and collapsed and banged his head.
'It was an horrendous incident and our hearts go out to the man and his family at this time.
'We are shocked and stunned and wish him a speedy recovery.
'Everyone on the night dealt with it fantastically – staff, ambulance staff and paramedics.
'We have been trading in Prince of Wales Road for eight and a half years and never had an incident before.'
Eyewitness Jack Davies said he had been standing outside the premises when he heard a 'massive thud'.
'I looked inside and I saw a man lying at the bottom of the stairs with blood coming from his ear.
'A lady called the ambulance and got them there - she did well and was really calm.'
Mr Davies said he had placed the man in the recovery position and checked his airways.
'I tried to keep his head elevated as there was so much blood coming out.
'He was breathing and had a pulse but then he stopped and that's when the paramedics came and were performing CPR and then got him in the back of the ambulance.'
A Norfolk Police control room supervisor confirmed police had attended the scene.
The spokesperson said: 'This is not a police investigation. It is currently believed that no crime has taken place.'
A police forensic services van was seen outside the taxi rank on Sunday morning.
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