Norwich MP calls for council to keep its promise to tenants on window replacements

A Norwich MP has called on the city council to honour its promise to complete its window replacement programme for tenants as soon as possible.

Some Norwich residents have waited years for their windows to be replaced and now face another cold winter in homes with draughty and leaking windows, with higher heating costs due to poor insulation.

A Norwich City Council spokesman said that it had brought the target completion date for its replacement programme forward to 2013, but admitted there were still 4,400 homes left on the list.

Norwich North MP Chloe Smith yesterday met tenant and mother-of-three Carol-Anne Moore at her home in Marshall Road, Mile Cross. Ms Moore has been waiting for replacement windows for five years, and said most of the street was in the same position.

Miss Smith said: 'I have been fighting to have this window replacement programme completed since I was elected.

'I find it truly shocking that the council cannot even provide the most basic insulation for local residents. I appreciate the council is under financial pressure like everyone, but surely projects such as this should be prioritised for the health of these often very vulnerable people.'

Miss Smith launched her 'Warm up for Winter' campaign at the end of last month and is working with local groups to highlight the support available for vulnerable people during winter.

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As reported, the council has struggled over the last few years to secure a contractor to undertake the window replacement work, and tenants have seen promise after promise of repair and replacement works repeatedly postponed.

A Norwich City Council spokesman said: 'Providing homes that are warm and comfortable is a priority for Norwich City Council, which is why we have accelerated our window replacement programme, bringing the target completion date forward from 2016 to 2013.

'We have about 4,400 homes left in the programme and each tenant will be communicated with directly about the improvements taking place to their home. Any tenant who would like to speak to us about their situation can contact us directly.'

What cuts are you having to make this winter to make ends meet? Write to Evening News Letters, Prospect House, Rouen Road, Norwich NR1 1RE or email