Praise for Norwich emergency call handler who helped couple deliver their first baby
PUBLISHED: 15:45 26 January 2018
supplied by East of England Ambulance Service
A Norwich-based emergency call handler has been praised for her help in the delivery of a couple’s first baby.
Sue Lamonte met with baby Timothy and his parents Beccy and Mark White this week after helping with Timothy’s safe arrival on October 27.
Baby Timothy was born at the White’s Chatteris home at 3.48am, just a few minutes after Mr White dialled 999 – five hours after contractions began.
Ms Lamonte, who works in East of England Ambulance Service’s Norwich Emergency Operations Centre, gave advice over the phone and stayed on the line until an ambulance crew arrived 25 minutes later.
Mr White, who also works for EEAST, said: “Sue’s manner was professional and calming and allowed us to respond in kind. It felt like she was fully caring whilst allowing us some space to reflect on this sudden change in our family.”
Ms Lamonte, who has assisted with the birth of six babies during her call handling career, said baby deliveries were one of the highlights of her job.