Norwich care home goes ‘the extra mile’

Staff and residents at the Heathcote Care Home celebrate an Outstanding in their CQC inspection. Fro

Staff and residents at the Heathcote Care Home celebrate an Outstanding in their CQC inspection. From left, front, Tanya Shepheard, trainee deputy manager; Susan Grieve, senior regional manager; and Kerry Tidd, registered manager. Back the residents are, Hilda Holmes, Margaret Clare, Phyllis Wallace, and Ann Middleton. Picture: DENISE BRADLEY - Credit: Copyright: Archant 2015

Staff and residents raise a glass to their care home's top rating.

A Norwich care home is celebrating after being awarded an 'outstanding' rating by the Care Quality Commission.

Heathcote care home on Unthank Road received the highest rating in service caring after an inspection found 'people's care needs were supported by staff who were attentive and showed compassion'.

The report added that 'staff often went the extra mile to provide compassionate support' and 'understood their needs in a way which showed people came first and foremost'.

Thirty members of staff support the 22 elderly people living at Heathcote, which is part of the Black Swan Care Group.


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Susan Grieve, senior regional manager, said: 'We are delighted and so very proud of our staff and grateful to them.'

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