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NHS out of hours service rated as Good in inspection

PUBLISHED: 17:28 31 July 2018 | UPDATED: 17:29 31 July 2018

NHS logo. Photo: Dominic Lipinski/PA Wire

NHS logo. Photo: Dominic Lipinski/PA Wire


Norfolk and Waveney’s integrated NHS 111 and out of hours service has been rated good following a Care Quality Commission (CQC) inspection.

The service, operated by not for profit social enterprise Integrated Care 24 (IC24), was inspected on June 21 by the CQC.

Inspectors reviewed the service under five key questions - are services safe, effective, caring, responsive, and well led?

The report, which was published on July 30, rated IC24’s service as Good in all five areas.

Yvonne Taylor, chief executive of IC24, said: “I’m delighted for our patients and staff that our service has been rated as ‘Good’ across the board.

“Since 2015 when we started delivering the NHS 111 and out of hours service in Norfolk and Waveney we have worked extremely hard to improve and provide our patients with a better experience.

“This report highlights that work, and importantly that we have processes in place to learn and improve further.

“I would like to thank all our staff across the county for the professional way in which they deliver our service.”

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