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‘How come they didn’t notice?’ - Pressure ulcers a concern at inadequate Norwich nursing home

PUBLISHED: 17:14 18 January 2018 | UPDATED: 17:15 18 January 2018

Larchwood Nursing and Residential Home, Yarmouth Road, Thorpe St Andrew. Photo: Steve Adams

Larchwood Nursing and Residential Home, Yarmouth Road, Thorpe St Andrew. Photo: Steve Adams

A Norwich nursing home has stopped taking new residents after inspectors judged it was inadequate.

The Care Quality Commission (CQC) found Larchwood Nursing and Residential Home, on Yarmouth Road in Thorpe St Andrew, was unsafe with a number of people developing “serious pressure ulcers”.

Inspectors found medicines were not managed to given in a safe way, and staff “did not always treat people with dignity and respect”.

The report into the home was released last week, after an unannounced inspection was carried out in September.

The report said: “We identified two people as having serious pressure ulcers, and others at high risk of developing these. The records relating to these two people’s pressure care over the last two months were inaccurate, incomplete and in some cases illegible.”

In some cases residents who needed repositioning every two hours were left in one place for up to 12 hours.

A relative told inspectors: “This is the first time I’ve visited [relative] and I was a little shocked at the state of [relative’s] leg. I noticed straight away and went and got a [staff member]. To be fair I think they’re taking it quite seriously and they’ve got a dressing which looks right to me but how come they didn’t notice it needed dressing?”

A spokesman of behalf of Larchwood Nursing Home said they expected the rating would be “a blip in an otherwise well-run and well-rated service”.

He said: “Our residents are always our first priority and we always seek to deliver the highest quality of care to them.

“We welcome all feedback to help us achieve this and we are grateful to CQC for providing such detailed material for us to identify areas of improvement.”

The spokesman said they were “deeply saddened” by the rating, as the service was previously rated as good.

But he added: “We are delighted that all of our residents elected to stay with us despite the CQC rating and we took the decision to stop new admissions until we are satisfied that the service is operating as it should be.”

New management and additional support have since been put into the service, and a fresh inspection is expected in two or three months.

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