New trains nicknamed 'Basil' as a host more are cancelled
PUBLISHED: 11:19 03 December 2019 | UPDATED: 14:05 03 December 2019
New Greater Anglia trains have been nicknamed 'Basils' by staff - because they are so "faulty".
Commuters are facing further delays on Tuesday (December 3) as more trains have been cancelled due to problems.
Currently 10 trains have been cancelled on lines including Norwich to Cambridge, Peterborough to Ipswich and London Liverpool Street to Norwich.
Passengers voiced their frustration on Monday after the train provider had to cancel 10 trains.
Greater Anglia has confirmed three trains were affected, including one new train.
Yesterday the company announced a "small number" of engineering staff based at its Norwich depot would lose their jobs as a result of the rail firm upgrading to a new fleet of Swiss trains.
One staff member, who did not want to be named, said the trains were nicknamed 'Basils' by engineers because they were so faulty.
Martin Moran, commercial, customer services and train presentation director, said: "We are very sorry for inconvenience caused to our customers today as a result of disruption due to a mixture of train faults and a problem with the signalling system on the Norwich-Sheringham line.
"We are working hard to resolve all of these issues as quickly as possible, in partnership with our new train manufacturer, Stadler, and Network Rail, where appropriate.
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"Greater Anglia is improving and upgrading the railway in Norfolk, which is why we are introducing state-of-the-art modern longer trains, in the largest wholescale replacement of trains in franchising history.
"Our new trains will improve the reliability of our service, and we know from feedback that they are already making many customers' journeys better.
"Anyone who has been delayed by 15 minutes or more by today's disruption may be eligible for delay repay compensation."
The company has invested 1.4bn in new vehicles for its regional Norfolk routes.
The new trains have been brought in since September with the aim to replace all 169 vehicles in the fleet by the end of 2020.
The new Stadler trains have been billed as faster, more reliable and better equipped than their predecessors.
Many old trains remain on the network.
Greater Anglia has been approached for comment.