24/7 assistance for Greater Anglia customers at Norwich contact centre

PUBLISHED: 15:39 21 February 2018 | UPDATED: 16:05 21 February 2018

Picture: Sonya Duncan

Picture: Sonya Duncan


Rail passengers are to receive round-the-clock help as Greater Anglia’s Norwich-based customer contact centre becomes a 24/7 operation.

The service will come into effect from March 4 when customers will be able to get 24-hour train running information and better assistance by calling 0345 600 7245.

The team of 18 will provide train running information and assist with other queries, day and night, via the telephone.

They will also pick up calls from people seeking help with ticket purchases and other train service information via Greater Anglia’s “virtual ticket agent” ticket machines.

Greater Anglia’s Customer Service Director, Andrew Goodrum, said, “This is a step-change in the information provision we offer to customers and means that our team is on hand any time of the day to provide the information and help that will make our passengers’ journeys a little easier.”

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