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Call for Asda to accept responsibility after aerial lodged in Norwich car wash damages vehicles

PUBLISHED: 09:31 19 December 2016 | UPDATED: 14:06 19 December 2016

Asda store car wash on Drayton Road, Norwich.

PHOTO: Nick Butcher

Asda store car wash on Drayton Road, Norwich. PHOTO: Nick Butcher

©archant2016

The mother of a UEA student whose vehicle was one of several damaged by an Asda car wash is calling for the supermarket to accept responsibility.

Kathy John, whose daughter's car was scratched by an Asda car wash.Kathy John, whose daughter's car was scratched by an Asda car wash.

Kathy John said her daughter’s Renault Clio was badly scratched after she used the service at the company’s Drayton Road store back in May.

It had been caused by another vehicle’s aerial becoming lodged in the brushes earlier that day.

Mrs John claimed Asda initially told her it would pay for any repairs, but then allegedly changed its position and refused to accept liability.

It resulted in her daughter, who is 22, having to pay the £400 insurance excess and losing her no claims bonus.

Mrs John, 60, said: “It is a pity, that having showed an intention to pay at the beginning, they [Asda] then went back on that, which caused a very stressful situation.

“My daughter was trying to move from Norwich and to start a new job at the time. She didn’t need to be landed with a £400 bill as well.”

Asda said the incident was “out of its control”, and that its car washes have clear signs explaining the terms for safe use.

But after being contacted by this newspaper, it is understood the company has agreed to pay the insurance excess.

When Mrs John asked whether the offending car’s image had been caught on CCTV, she was allegedly told that the cameras did not work.

Meanwhile. Autodoc in Norwich confirmed that it had provided quotes to several other drivers whose vehicles had been damaged by the car wash.

A spokesman for Asda said: “Customer satisfaction is very important to us 
and we are currently in 
talks with Ms John’s insurers to reach a resolution for 
all parties involved. We would like to reassure our customers that regular checks are conducted on 
the car wash at Norwich and that it is in full working order.”

Were you one of the vehicle owners affected? Email luke.powell@archant.co.uk


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