No more Norfolk not spots! Call for government action to improve county’s mobile phone connection

PUBLISHED: 07:00 02 January 2017 | UPDATED: 14:44 02 January 2017

No phone signal. 

No phone signal. PHOTO: ANTONY KELLY

Archant Norfolk 2013

Action is being promised in the new year to secure improved mobile phone coverage from service providers.

Norfolk County Council will be seeking government intervention to address continuing connection problems.

Members of the council’s broadband, mobile phone and digital working group have met with network operators in a bid to secure further improvements.

Group chairman and Wells ward councillor Marie Strong said: “Because my division is particularly rural, covering some 35 parishes and hamlets, I am acutely aware of the situation.

“However, I am also aware that the problem even exists in some of our towns.

“Whilst the situation is improving we remain concerned and we will be writing to the minister responsible requesting intervention regarding Norfolk’s access to mobile phone networks.”

Mobile operators have agreed with the government to achieve 90pc voice coverage across the UK by the end of 2017 which is expected to boost 4G provision.

A review of the Electronic Communications code is also taking place in a bid to
allow operators to install new telecommunications infrastructure.

Business development manager at Sheringham based PC Simple Jon Hayman said: “4G coverage is practically non-existent in north Norfolk.

“Currently 3G is only accessible in central areas of Cromer and Sheringham and when you leave the towns and go out to villages it gets difficult.

“It means that when trying to send an email, check a website or make a phone call while in the wrong area the service is just not reliable.”

He added: “I live in Sheringham, but cannot make a phone call or send a text in certain locations in my flat.”

Kathryn Moore, who owns a holiday cottage in Southrepps, said: “Where I live in Mundesley the signal is flaky, but in Southrepps it is dire. Promised improvements to the service have not happened.”

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