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Groupon to refund customers affected by closure of hotel and wedding venue

PUBLISHED: 10:53 12 January 2020 | UPDATED: 14:35 13 January 2020

Lenwade House Hotel closed suddenly on Saturday. Picture: Denise Bradley

Lenwade House Hotel closed suddenly on Saturday. Picture: Denise Bradley

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Groupon is set to refund customers with bookings at a hotel and wedding venue which closed suddenly.

Laura Black and Catalin Birladeanu have lost £1,000 following the closure of Lenwade House Hotel. Picture: Courtesy of Laura BlackLaura Black and Catalin Birladeanu have lost £1,000 following the closure of Lenwade House Hotel. Picture: Courtesy of Laura Black

Dozens were left out of pocket when it was revealed Lenwade House Hotel had ceased trading "with immediate effect", prompting devastation for scores of couples who were due to get married at the romantic retreat.

Thousands of pounds have also been lost by hotel guests who had made reservations for the coming months and it is not yet known how many jobs have been lost.

A statement sent to those with bookings points to a "difficult economic climate" as the reason behind the closure.

The following day, stays at the hotel were still available via Groupon, but the offer has since been removed and the booking site has confirmed it will be issuing refunds.

Lenwade House Hotel has closed Lenwade House Hotel has closed "with immediate effect". Picture: Denise Bradley

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A spokesman for Groupon said: "We are always saddened to hear about a local business which has had to close. The deal was taken off our site within 24 hours of being notified by the owners.

"We are keen to stress all customers have been refunded/are in the process of being refunded and should any customer need to get in touch they can email us at support@groupon.co.uk.

In its statement, Lenwade House Hotel said: "We regret to announce that the company operating Lenwade House Hotel has ceased trading and will therefore be unable to host your wedding celebration booked with us.

"The company has experienced great difficulty trading in this difficult economic climate and now finds that it is unable to pay all of its debts.

The statement continues: "To avoid making this situation any worse than it is, we have taken the very difficult decision to close the doors with immediate effect as is our legal obligation.

"We sincerely apologise for any inconvenience or upset this difficult decision has caused and wish you all the very best in rearranging your celebrations with another venue."

Earlier this month Groupon said it would refund 1,500 people who used its service to book pre-paid meals at The Manor Hotel in Mundesley, which also ceased trading following a "downturn in business".


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