MRI scanner failure critical incident due to heat is over

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Bosses at the biggest hospital in Norfolk have said critical incident caused by soaring temperatures has ended.

The Norfolk and Norwich University hospital said changes are being made after hundreds of patients had appointments cancelled when MRI scanners failed on the hottest day of the year.

At least 362 appointments were cancelled after the machines cooling systems failed.

Norfolk & Norwich Hospital's A&E department. (Image: Newsquest)

Chris Cobb, chief operating officer at the Trust, said the critical incident has now ended and steps are being taken to modify equipment to prevent future issues.

Mr Cobb told the BBC: "We would like to apologise to everyone impacted by this incident.

"We recognise the distress this has caused and will endeavour to get everyone rebooked as soon as possible.

Picture of Chris Cobb, chief operating officer at NNUH. (Image: NNUH)

"If you have not been contacted by the hospital, please attend your appointment as usual.

"We have taken steps to modify the cooling systems within the MRI scanner environments and have introduced a process that will help ensure that there is no repetition of this type of incident, on this scale during future periods of extreme temperature and humidity."

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