A young mum is at her wits' end after enduring constant anti-social behaviour from nearby neighbours, including drum and bass "shaking pictures" on her wall and verbal abuse.

Sophie Moore lives on the ground floor of her home in Hellesdon, off Mile Cross Lane, with her two daughters - aged three and six.

Since moving in more than two years ago, Ms Moore says that she has experienced no end of anti-social problems.

Norwich Evening News: Sophie Moore, 24, lives in Hellesdon with her two daughters aged three and sixSophie Moore, 24, lives in Hellesdon with her two daughters aged three and six (Image: Sophie Moore)

The 24-year-old said: "It's been happening ever since I moved in.

"I get verbal abuse around my weight and my looks and they'll play drum and bass music until around 4am - maybe four or five days straight - so loud that I have pictures falling off the wall.

"I also spoke to my neighbour on the other side of me who says they can feel it reverberating throughout their house too.

"It was worst around the Christmas period when the music was non-stop and there was no way to contact my housing provider, Clarion, so I called the police."

A police spokeswoman confirmed they received a report on New Year's Day.

She said: "The incident occurred in Hellesdon, between 9pm and 9.25pm, where loud noises were heard from a neighbouring property.

"Officers attended the scene and issued a Community Protection Warning to the offender on January 2, 2024.

"The victim has been informed of the outcome."

Norwich Evening News: Ms Moore is looking to move after dealing with anti-social behaviour in the estateMs Moore is looking to move after dealing with anti-social behaviour in the estate (Image: Google Maps)

Ms Moore, who has also been in dispute with Clarion over mould and leaking pipes in her kitchen, added the issues have become so bad that she's looking to move away from the area.

"I want to move me and my children to somewhere safer to get away from all of this as I'm worried for their wellbeing, but I shouldn't have to," she added.

"It's unacceptable we have to live in these kinds of conditions."

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A Clarion spokesman said: “We're unable to share details of this specific case, but we take all reports of anti-social behaviour seriously and investigate these fully. 

"We also work with the police, other relevant agencies and a wide range of community and voluntary groups to resolve issues."

Anti-social behaviour

People can report anti-social behaviour to their district council or to the police in more urgent or serious incidents.

This can lead to a civil injunction, Community Protection Notice (CPN) or Criminal Behaviour Order (CBO) being issued to offenders.

A court may give out a civil injunction or a CPN after persistent behaviour but a CBO is only given if a crime has been committed.

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Instructions can be issued, such as having to stay away from a particular area.

Norwich Evening News: Police can be involved in anti-social behaviour mattersPolice can be involved in anti-social behaviour matters (Image: Newsquest)

Punishments for not following a civil injunction can include a three-month detention for under-18s or up to two years in prison or an unlimited fine for adults.

A CPN breach can bring a fine of between £100 and £2,500, and not following a CBO can bring two years in a detention centre for under-18s or up to five years in prison or an unlimited fine (or both) for adults.