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Families describe how Heartsease street turned into a ‘river’ as burst water mains flooded homes, gardens and garages

PUBLISHED: 06:30 28 February 2013 | UPDATED: 12:45 28 February 2013

Aprille Allen outside her home, number 25, after it was flooded. Picture: Denise Bradley

Aprille Allen outside her home, number 25, after it was flooded. Picture: Denise Bradley


A burst water main flooded two homes, partially closed a Norwich road and left about 50 other city homes without water.

Anglian Water has apologised for yesterday’s flooding in Borrowdale Drive, Heartsease, and accepted responsibility.

Norfolk police said they had received a call from a householder who said water was flooding through their garage and had lifted up the pavement and road in front of their home.

Borrowdale Drive was partly blocked both ways at the junction with the A1042 Heartsease Lane, with the road damaged and a hole in the pavement.

Engineers from Anglian Water went to the scene to stop the flooding, but while the work was carried out, about 50 homes nearby were left without water.

A spokesman for Anglian Water said: “We got the first call at about 6am and were on site before 7am. Shortly after 7am we had isolated the mains to stop water flooding out of a nine inch diameter pipe.

“When we isolated it, it meant water to about 50 properties was cut off. It was fully repaired after 1pm and homes should have their water back by 1.30pm.”

The spokesman said the burst water main had flooded a couple of homes in Borrowdale Drive. He said: “We are incredibly sorry about that and are trying everything we can to clean up.

“We have been in touch with our insurers and we have put the people in those homes onto them. There is no argument about liability. “We are trying to make it as okay as we can for those people, given what has happened to their homes.”

• Were you flooded? Call reporter Dan Grimmer on 01603 772375 or email

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