November 28 2014 Latest news:
Wednesday, August 6, 2014
Seven new recruits are set to start working at the region’s ambulance control room in Norwich.
Following a recruitment drive by the East of England Ambulance Service NHS Trust (EEAST), seven new dispatchers will be taking their place in the ambulance control room in Hellesdon, tasked with ensuring the appropriate help is on its way to the many emergencies taking place in the area at any one time.
The new recruits are currently on a two week course and will then go on to be mentored in the control room for four weeks.
Tom Self, 22, from Norwich, left a career in banking to join EEAST. He said: “I decided it was time for a change and I wanted to do something worthwhile so I decided to apply for the dispatcher role. The training has definitely been a challenge so far but it’s been really interesting and I’m looking forward to getting started and helping to save lives.”
The course has recently been redesigned by existing control room staff to help ensure new dispatchers have a thorough understanding of the role.
EEAST trainer Heather Wilson said: “We’ve spent eight months tailoring the course to ensure it encompasses the right mix of theory and practical, and that the mentors are also involved right from the beginning. We’ve created new resources and a new mentor package, and so far it’s going really well.”