May 23 2013 Latest news:
Thursday, October 18, 2012
A city-wide survey asking people how easy they find the city council to communicate with was launched yesterday.
The survey, run by the Green Party, asks if residents have contacted Norwich City Council in the last year, how soon they received a reply and whether they were happy with the response.
Councillors said they launched the survey following complaints about city hall’s customer service centre being closed on Wednesday mornings, making it harder for people to contact the council.
Green Party councillor Caroline Brimblecombe said: “Residents frequently complain that the council doesn’t respond adequately to their enquiries.
“Sometimes people receive no reply and sometimes the action that is promised doesn’t happen.
“The council’s main duty is to serve the public.
“As opposition councillors we will use this information to challenge the council to improve its response rates, and help residents to get a better service.”
Councillor Julie Brociek-Coulton, portfolio holder for customer services, said they regularly carried out surveys.
She said: “The reason the council carries out surveys so extensively is because we’re always looking for ways to improve our service to residents.”
•To take part in the survey call 01603 613806.