Green Party councillors Caroline Brimblecombe and Jo Henderson, right, conducting their survey at city hall.
Photo: Bill Smith
Poll: How well does Norwich City Council serve you? Green Party launches survey to find out
Tom Bristow
Thursday, October 18, 2012
6:30 AM
A city-wide survey asking people how easy they find the city council to communicate with was launched yesterday.
The survey, run by the Green Party, asks if residents have contacted Norwich City Council in the last year, how soon they received a reply and whether they were happy with the response.
Councillors said they launched the survey following complaints about city hall’s customer service centre being closed on Wednesday mornings, making it harder for people to contact the council.
Green Party councillor Caroline Brimblecombe said: “Residents frequently complain that the council doesn’t respond adequately to their enquiries.
“Sometimes people receive no reply and sometimes the action that is promised doesn’t happen.
“The council’s main duty is to serve the public.
“As opposition councillors we will use this information to challenge the council to improve its response rates, and help residents to get a better service.”
Councillor Julie Brociek-Coulton, portfolio holder for customer services, said they regularly carried out surveys.
She said: “The reason the council carries out surveys so extensively is because we’re always looking for ways to improve our service to residents.”
•To take part in the survey call 01603 613806.
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7 comments
This is what any sitting cllr. duties are, to communicate and hold courtesy calls. This survey does not replace elections, nor do polls featuring leading questions in newspapers. Polls in newspapers should also not form the reasoned argument for sending out an un-amended planning application for the second time.
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ingo wagenknecht
Thursday, October 18, 2012
The second comment from below is by Ian and should be ignored. He can never be trusted! This publicity over 'courtesy calls', normal for any sitting cllr., is designed to conduct another poll, which, as we have seen in the case of the proposed supermarket in Hall road, was used to justify an unchanged planning application that was previously refused. Polls are just that, polls, they do not count as a survey or consultation, as they are delivered partial and with leading questions.
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ingo wagenknecht
Thursday, October 18, 2012
paddynr1...you're having a laugh "hardworking council staff".
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nrg
Thursday, October 18, 2012
So how do the Greens try to shake their Asda shame? By trying to run down hardworking council staff. Nice.
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PaddyNR1
Thursday, October 18, 2012
This is no different to an MP putting out a leaflet with a form at the bottom asking for views. A pointless story.
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omnishambles
Thursday, October 18, 2012
This "survey" is by the Green Party so should be ignored. They should not be trusted, ever.
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Windless
Thursday, October 18, 2012
Norwich City Council must has one of the worst customer services a going, they are nothing short of terrible.
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Joe Mullets Uncle
Thursday, October 18, 2012