December 21 2013 Latest news:
Friday, February 1, 2013
A Norwich City fan has hit out at train operator Greater Anglia for failing to provide enough room for fans on its trains from Lowestoft to Norwich on match days.
Clive Cartner was on a single carriage 5.50pm train from Lowestoft to Norwich which was jampacked on Wednesday as he made his way to the game against Tottenham Hotspur Football Club.
Mr Cartner, 34, from Oulton Broad and who is a season ticket holder, says he is getting frustrated at the way Greater Anglia seems to put on single carriages instead on the more usual double ones on match days.
Describing Wednesday’s night experience Mr Cartner said: “The carriage was crammed full, with people even being asked to stand in with the driver.
“This happened after the train’s second stop, at Oulton Broad.
“There were at least 20 people at Reedham station unable to even get on the train as there was no space. The heat in the carriage was awful, and at every jolt of the train I had to grasp hold of the wall to avoid falling into a young mothers pram that contained a baby.
“If this was a once in a blue moon experience, I would not mind but it’s the third time it’s happened this season – it is just frustrating.”
And once at Norwich station Mr Cartner claimed people were delayed by up to 20 minutes as conductors sold and checked tickets as they were unable to on the packed carriage.
A spokesman for Greater Anglia said: “We are sorry that the 17.50 service from Lowestoft was a single-carriage train on Wednesday and for the inconvenience that this caused to our customers.
We will review the capacity available on this service for future evening matches, and wherever possible we try to ensure that we make the best use of the available train fleet in aiming to provide sufficient capacity for all services on our rural routes network including the Lowestoft to Norwich line.
“Trains on our rural routes are very busy on Norwich City home match days and we have to balance the available resources across all routes in trying to provide sufficient carriages. We monitor the services closely and will add extra carriages wherever we can.
We have additional staff at Norwich station on match days to assist with ticket purchases and to keep delays to a minimum when customers are exiting the station.
“We are grateful for the customer feedback which is extremely helpful in developing our plans to further improve services for our passengers. “