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Almost a third of N&N staff suffer harassment or abuse from patients, according to survey results

PUBLISHED: 08:15 27 February 2014 | UPDATED: 08:25 27 February 2014

Anna Dugdale, CEO NNUH.

Anna Dugdale, CEO NNUH.


The number of staff recommending Norfolk’s biggest hospital as a place to work or receive treatment has risen for the third year running.

The 2013 rating at the Norfolk and Norwich University Hospital was 3.74 out of 5, compared to the national average for NHS acute trusts of 3.68 out of 5.

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In addition, the NHS staff survey found that workers rated the N&N above average for the percentage of staff able to contribute towards improvements at work.

However, the N&N is also above the national average for the number of staff experiencing harassment, bullying or abuse from patients, relatives or the public (32%). 535 staff took part in the survey.

Anna Dugdale, chief executive, said: “It is important that we know how our staff feel and it makes me really proud of our teams who make NNUH a great place to work. It is particularly encouraging that our staff also recommend our hospitals as a place to receive treatment.

“Our vision is to provide every patient with the care we want for those we love the most; the real test of how far we achieve this is whether our own staff would recommend our hospitals and we are delighted that the year on year results are improving.”

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