Norwich airport boosted by survey
16:46 26 August 2014
The annual Which? Member survey of UK airports finds that small airports are, on average, providing a better experience than larger airports.
The survey rates airports on areas that matter the most to customers, including seating provision, distance to the boarding gates, and queues at security, passport control and baggage reclaim. Norwich International Airport managed to achieve a full five-star rating in five of the ten categories with an overall customer score of 72%.
The survey results show Norwich International is now rated ninth in the small airport category, which is an increase of one place from 2013.
Richard Pace, the airport’s Operations Director commented, “We are delighted with Norwich Airport’s performance in this year’s survey. The airport team is committed to making the airport experience an easier, speedier and less stressful one for all of our passengers and these results are testament to the hard work the airport has undertaken over the past few years to improve facilities at the airport.”