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Norwich shop NR1 Appliances leaves trail of angry customers

PUBLISHED: 09:13 17 June 2017 | UPDATED: 12:58 18 June 2017

NR1 Appliances, Hall Road, Norwich. Picture : ANTONY KELLY

NR1 Appliances, Hall Road, Norwich. Picture : ANTONY KELLY

archant 2017

A Norwich appliances shop has left a trail of angry customers wondering if they will ever get their money back.

NR1 Appliances, Hall Road, Norwich. Picture : ANTONY KELLYNR1 Appliances, Hall Road, Norwich. Picture : ANTONY KELLY

Several customers have complained about a shop called NR1 Appliances which sells discounted and reconditioned white goods on Hall Road and online.

One mother-of-three from Gorleston said she spent £450 on a cooker and washing machine from NR1 Appliances which are yet to be delivered.

They were meant to arrive at her new home last week but she said they are yet to appear and despite her sending messages to the business on Facebook she has not heard anything back.

The woman, who only wanted to be identified as Rie, said: “We don’t want anyone being caught out the same way we have. These are people who are a little bit hard up.”

She said she trusted the business as it had a physical store rather than just being online. She has contacted authorities about what has happened.

Wendy Davis from Norwich bought a reconditioned fridge and tumble dryer form NR1 Appliances at the end of November, as she wanted to save money for Christmas.

But the tumble dryer had problems and was taken away by the company in February while still under a three-month warranty – she says she hasn’t seen it since.

Despite messages to the firm she says the most recent response was a few weeks ago stating they had staffing issues.

She has contacted Trading Standards. “I thought if buying from a shop I would have protection if something goes wrong,” she said.

Other customers on Facebook said they were given different reasons for delays with repairing faulty goods they had either rented or bought from the firm.

Another customer claimed on Facebook their tumble dryer broke and they were concerned that it might catching fire, but they did not get their money back.

While one reviewer on Google said: “He has disappeared with over £300 of our money and left us with no washing machine and tumble dryer. Avoid at all costs. We are not the only ones.”

•We can’t get hold of the shop

A man claiming to be the shop’s new manager has responded to some of the complaints on Facebook saying the shop is under new management and he will sort out the complaints.

We have tried to contact NR1 Appliances. When we visited the shop on Tuesday morning it was closed. When we dialled their phone number it said it was no longer in service. We have messaged the business on Facebook but have not received a response.

Brian Chatten, from Norfolk Trading Standards, confirmed they had received a complaint.

He said: “Where we receive information from the general public concerning problems with a business or company about the service they offer there is a set procedure for us to follow.

“We use a nationally recognised business model that tackles these trading issues and we are currently going through the early stages of that process with NR1 Appliances.”

•Do you have a story which needs investigating? Email tom.bristow@archant.co.uk or call 01603 77 2834

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