Confusion about Eon electricity meter for Norwich builder

Wayne Davies has lived in Ingram Court, in Lakenham, since 2017 but was only told of the issue recently - sparking confusion as he tried to work out what he should be doing.

The 49-year-old builder is now caught up in a back-and-forth with who he thought was his provider, Eon, to get the mystery solved.

The electric meter outside of Mr Davies apartment (Image: Wayne Davies)

There may be hope though, as Eon has now confirmed who the new supplier is.

Mr Davies said: "Late last year I tried to submit a meter reading to Eon online and it wouldn't work, so I called them up.

"I was told that my account had been closed in June - I wasn't sure how this could happen since it was my account.

The electric meter, which Mr Davies was told was his, in the block next door (Image: Wayne Davies)

"I put in a complaint in December and have spoken to the Ombudsman who got in touch with the management company for the building and confirmed a couple of weeks ago my meter, which I'd been taking readings from for the last seven years, wasn't the one outside my apartment.

"Instead it's in the block of apartments next door, in the stairwell, for the building's communal area, which requires a key code to get into - a code I was never given."

An Eon spokesman confirmed the supplier for Mr Davies' electricity is Pozitive Energy, but that it has "been unable to get any response from this new supplier".

Wayne Davies, 49, who's lived in Ingram Court for seven years (Image: Wayne Davies)

He said: "Mr Davies' energy supply was incorrectly taken over by another company in July last year.

"We believe this error was because the meter registered on the electricity national database is not the same as the meter at his property.

"Any investigations can only be carried out by the current supplier so we're attempting to retrieve the supply in order to complete our investigations and fix any errors.

"Unfortunately we have been unable to get any response from this new supplier, despite repeated attempts.

"The independent Energy Ombudsman is looking at Mr Davies' case and both are fully aware of the delays we are facing in getting a response.

READ MORE: Homeowner's cat sealed into floor for TWO DAYS by Persimmon Homes workers

"Once the supply has been returned to us we can visit Mr Davies' property to establish if there is a mix-up with the meters and then resolve the matter."

The electric meter Mr Davies is behind a key coded door - which Mr Davies was never given a code for (Image: Wayne Davies)

A spokeswoman for Pozitive Energy confirmed the firm will be "liaising directly" with Mr Davies, who says the stress caused has left him "at breaking point with it all".

READ MORE: WATCH: Faulty traffic lights cause long tailbacks AGAIN in busy city road

He added: "Right now I have no idea who my electricity meter is with, but for the last seven years Eon has been more than happy to take my money.

"It's really been getting me down and stressing me out because I don't know where I stand with it all.

"This should have been resolved months ago - at the end of the day none of this is my fault - it's ridiculous."

Mr Davies put in a complaint with Eon for the mix-up (Image: Wayne Davies)