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Update: Passengers vent anger after Norwich to London train delays

PUBLISHED: 21:19 24 January 2013 | UPDATED: 22:15 24 January 2013

Trains have been cancelled following a death on the line. Photo: Bill Smith

Trains have been cancelled following a death on the line. Photo: Bill Smith

Archant © 2012

Commuters have vented their anger tonight after being plunged into travel chaos with hours of train delays and more than a dozen cancellations following signalling problems and a death on the line.

A person died at Witham station in Essex after being hit by a train – and signalling problems at London Liverpool Street led to severe delays to passengers travelling home to the region during rush hour.

Frustrated commuter Stuart Jackson said: “The service is disgraceful.

“The disruption times they are giving are wrong. I have been delayed at least 30 minutes every day this week.”

Train operator Greater Anglia reported the death at Witham at 5.45pm. The line was closed by police for about 45 minutes before reopening at 6.30pm.

A Greater Anglia spokesman also confirmed London Liverpool Street experienced signalling problems from 5pm, causing a limited service through Shenfield.

The spokesman added Network Rail was investigating the problem, which had caused “hours of delays” at three of the main Liverpool Street platforms servicing the region.

He said: “There have been severe delays lasting more than an hour in some cases but we are now catching up with our services.

“It is no consolation for people travelling home and we apologise for this.”

Normal service had still not resumed at 9.30pm.

Imogen Dempsey, who commutes three days a week from London to Marks Tey, said the service had deteriorated since the London Olympics.

“They were given a target during the Olympics but since then the service has gone through the floor. There are delays after delays after delays.

“It puts you under pressure from your employers, and travelling home it’s even worse – people have children to look after and have appointments at hospitals.

“It’s just a huge waste of everyone’s time and money.”

Ken Suttling said on Twitter: “I can’t begin to tell you how angry I am over the way the travelling public has been treated by you these last few weeks. Your appalling service has finally made me decide to retire. You’ve finally beaten me down. Congratulations.”

To find out more, call TrainTracker on 0871 200 49 50 or visit

Has your journey to or from Norwich been affected tonight? Call reporter David Bale on 01603 772427 or email


  • What you fail to mention is that Ken Suttling also tweeted "I don't believe there was a fatality. It's just an excuse for incompetence." Should you really be quoting a man who is happy to disregard a tragic death as a fiction made-up by a train company as an excuse for lengthy delays? I find that both disgraceful & offensive, and I certainly do hope the family of the deceased can draw strength from such heartfelt remarks.

    Report this comment

    Gavin MacLean

    Friday, January 25, 2013

  • I do not understand, when I worked for BR back in the sixties, I cannot remember trains being cancelled, or the signals failing, and the Norwich Liverpool trip was 2 hours. All the carriages had working WC's. So what has happened in the last 40 odd years? the line has been electrified, what else?.. I can only assume that all the signal boxes have been done away with and electric signals in place of the arms, and of course the people in them. The control room in the house (the name escapes me) on prince of wales road always had a spare DRC and Delta engine available for breakdowns. I can only assume thats to efficient for todays business plan. It used to be said that time, tides and trains waited for no-one, too bad that does not apply today...

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    Friday, January 25, 2013

  • Apart from our politicial leaders and our MPs everybody knows the rail services are not improving. The recently introduced services on the East Suffolk line are slow and not at all well timed and the cross country service from Norwich to Peterborough and beyond, is a sick joke.I dread getting off an intercity train from the north at Peterborough, and getting on the little two carriage train to Norwich. One exceptional seems to be the services from Kings Cross to Kings Lynn which appear to be far better than the Liverpool Street to Norwich offering. Has Kings Lynn replaced Norwich as the capital of Norfolk?

    Report this comment

    Port Watcher

    Friday, January 25, 2013

  • Is this the 'premium product' Norman Lamb MP was telling us all earlier this month is well worth the cost? Take an East Midlands train to Peterborough & back. They have an (announced) 'toilet stop' @ Ely. This is due to the train toilets being absolutely disgusting. Just need to shave a little off that shareholder dividend & cough up for 20th century train loos (not even 21st C ones).

    Report this comment

    Richard Clifford

    Friday, January 25, 2013

  • actually I don't think it is that simple. For one thing some people don't have a choice but thats not really the point anyway. A train service should be just that - a service that is available in a usable state, for people to use. Its not a restaurant where you can say if you don't like the food don't go there.

    Report this comment

    Mikado Kember

    Friday, January 25, 2013

  • If you don't like the Service the train companies provide then don't use them. quite simple for people with half a brain..

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    Friday, January 25, 2013

The views expressed in the above comments do not necessarily reflect the views of this site

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